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TotalVac Website Review & Ratings + TotalVac Coupons

TotalVac: Products & Services

TotalVac.com is an online store which put up for sale vacuum cleaners and its parts. As well, their directory includes collection of small appliances, appliance’s parts, electric shaver parts and humidifier filters. You can purchase a great selection of cuisinart parts at the online store also. Then, shop whichever brand you like better and suits on your requirements. The top brands include Miele, Kirby, Oreck, Henry Numatic and many more in their list. All these merchandise at a very affordable price. Learn more at http://knoji.com/details/totalvac/. 

TotalVac: Company Background

TotalVac.com has been 12 years already and was founded by a couple who find difficulty in acquiring vacuum bags. The vendor will always come to their house every time they need vacuum bags. Then, the vendor will propose new vacuums to them and demonstrate it by throwing dirt on the carpet while giving all the product explanations.

It was 1996 when the store was put online with the domain name vacuumcleanersupplies.com. Subsequently, it took years until 2000 when the domain name changed to TotalVac.com. 

TotalVac: Customer Feedback & Reviews

The online store has been reviewed by various sites. BBB has a total of 235 customer reviews where 206 of it are categorized under the positive experience, 21 from negative experience and 8 are from neutral experience. A sample of posted customer review from positive experience is:

“TotalVac had all the parts we needed at good prices. They shipped promptly and corrected one small error quickly. “

 - This customer had a POSITIVE experience with this business. This customer WOULD recommend the business to a friend, family member, neighbor or colleague.

by John R. on 5/8/2011

You be able to view all these reviews at http://www.bbb.org/boston/Business-Reviews/vacuum-cleaners-household-dealers/totalvac-com-in-middleton-ma-79163/customer-reviews.

You can also read reviews per product which may be helpful for you while looking at product specifications and comments about the store on their official site, http://reviews.totalvac.com/review/318-30-00/ShopVac-Filter-Retainer-Small-Cartridge-Filters. One sample of customer review from them is:

It was wonderful to find a company that sells replacement parts for shop vacs. All of the big box chains sell the vacs, and the common accessories, but none sell this replacement part. Without it the filter will not stay on so the vac cannot be used for dry. The price was great, and best of all I did not have to buy a whole new vac. Thanks again!

Most of these customer feedbacks commend the online store for providing parts they need without buying additional or another vacuum. What’s more, the comments reveal their delight in having the product at a very affordable price and at the soonest time. 

TotalVac: Business Credibility & Trustworthiness

The online store TotalVac.com is accredited by BBB or Better Business Bureau since March of 2011, www.bbb.org/boston/Business-Reviews/vacuum-cleaners-household-dealers/totalvac-com-in-middleton-ma-79163.  BBB has provided an A+ rating to the online store as they have attained the requirements for accreditation and conform to their standards. This includes the pledge of the business to provide the best endeavor to give resolution to the customer complaints. The figures of complaints for the last three years are 40 which were closed with BBB.

Further, TotalVac.com obeys the rules and principles written on Vacuum Dealer Trade Associations Code of Ethics.

TotalVac: Website Popularity & Google Ranking

Of all the domains, the site of this online store is 148, 242nd in the world. The statistics from Alexa, http://www.alexa.com/siteinfo/totalvac.com, have shown that the site has good traffic rank in Hartford, Portland and Houston cities. The data gathered also gives you an idea that most users of the site are over the age of 45. Females who have no children and have no college education are the frequent visitors of TotalVac.com. Further, the bounce rate of the site based from the approximations of Alexa is 41% which means that 41% of the visits made were consist on only one pageview. On the other hand, the site has a good PageRank of 3 with a fine SEO score of 24%. 

TotalVac: Social Media Presence

Aside from their official site, Totalvac.com also disseminates other information and latest updates on their social sites such as Facebook and Google+. On their Facebook page at http://www.facebook.com/TotalVac, they have accumulated a total of 2, 264 likes and 11 are talking about this. From their Facebook page, you can view photos, some promotions and watch videos of the products offered. You may visit their site and click on the Facebook and Google+ icons to link on them. 

TotalVac: Website Security & Safety

The diagnostic page of www.totalvac.com states that the site is not currently listed as suspicious. As well, for the past 90 days Google tested 8 pages of this website and found 0 pages that result in malicious software which are both downloaded and installed devoid of the user’s authority. In addition, for the same time frame of 90 days, no suspicious content were discovered.

To further provide the assurance to its customers, TotalVac.com utilizes a 128 Bit SSL Secure Certificate from Trust Guard. To become licensed by Trust Guard, the online store’s website undertakes a thorough scan. You can view details of this verification at https://secure.trust-guard.com/certificates/www.totalvac.com.

TotalVac.com as well is a buySafe Bonded Merchant, https://www.buysafe.com/Web/Seal/VerifySeal.aspx?PublicToken=sQNDtDPVEu%2fw8kJMyHN17uZDjwOYZKgNs8cMBxgprL7sQ%2bHoIJzTGn7aq7XX85JU0aZPCp4JyeYsUZj8ddHKsQ%3d%3d&MSPHASH=undefined, who commits itself to provide customers a risk free shopping, timely and dependable delivery, and outstanding customer service. buySafe monitors every day the online store’s performance for every business deal it does with the customers. 

TotalVac: Pricing & Packages

TotalVac.com offers the products at a very competitive price. As from the reviews by users posted, they commend the store for offering the right items for their needs at a right and affordable prices. One of the users, Bill, says “Low priced repair part saved the vac from the trash”. - http://reviews.totalvac.com/review/318-30-00/ShopVac-Filter-Retainer-Small-Cartridge-Filters

As well, the online store does not incur sales tax for orders made outside the area of Massachusetts.

TotalVac: Shipping Rates & Policies

TotalVac.com delivers anywhere in the world. You can choose from their wide selections of delivery types. If you opt to deliver using the standard shipping method, the merchandise will be sent via DHL Global or SmartPost for most of the course. Then, the final delivery will be sent by the US post office (USPS).

On the other hand, you may also select FedEx and UPS which are both $1 more but reaches your destination earlier as compared to standard shipping method. The other option is Expedited Shipping. However, 2nd Day Air does not apply for products such as for laundry, liquids, or any other items that weighs over 20 pounds.  Note that orders must be made by 1:00 PM Eastern time to avail the 2nd Day and 3rd Day Air shipping methods. As well, UPS and FedEx do not deliver packages for these types (2nd Day and 3rd Day Air) on weekends.

For the delivery of orders of international customers, TotalVac.com combined efforts with GlobalShopex.com. Just simply click-on the “International Checkout” key to directly shift your items to the GlobalShopex cart.

The below tables illustrate the shipping rates.

For US Shipping Rates (excluding Alaska, Hawaii and APO):

Delivery Type

For Orders Under $10

For Orders $10 to $65

For Orders Over $65

For Orders Over $400

For Orders Over $550

Standard

$3.99

$6.99

Free

Free

Free

FedEx/ UPS

$7.99

$7.99

$7.99

Free

Free

Priority Mail

$5.99

$9.99

$9.99

$16.95

$16.95

2nd Day Air

$23.95

$23.95

$23.95

$23.95

Free

3rd Day Air

$20.95

$20.95

$20.95

Free

Free

For Shipping Rates at Alaska, Hawaii and Military Addresses:

Delivery Type

For Orders Under $7

For Orders $7 to $65

For Orders Over $65

For Orders Over $550

FedEx/ UPS

$6.95

$10.95

$12.95

Free

Priority Mail

$7.99

$10.95

$12.95

$14.95

TotalVac: Payment Methods Accepted

For the convenience of TotalVac.com customers, a wide variety of payment methods are acknowledged. If you like to pay online and have PayPal account, you can select PayPal method. Other option of online payment is to checkout with Google. On the other hand, you may pay using your international credit cards. You can be confident that you credit card information are secured by SSL and are all encrypted.  

TotalVac: Returns, Refunds & Exchange Policy

To return your items, you are required to fill out the Return Merchandise Request Form which is available at http://www.totalvac.com/returnauthorization.htm and meet certain conditions. In response of this, the online store will give you back a RMA number so your item will be processed properly. Items which are not returned within 60 days without the store’s consent will be returned back to you. As well the return shipping fees will be charged to you.

For damage shipments, the online store will exchange the product upon your request within 5 days after receiving the package. There would be no charges incurred to you.

For cancelled orders but are not call off before it ships, you may still return the items. Nonetheless, you will be accountable of all the expenditures for initial and return shipping.

On the contrary, by the time that TotalVac.com processes your refund, expect a refund receipt at your email from the online store’s credit card processor, Authorize.net and/or TotalVac. In general, the credit card posts the refund at your card within 3-7 days. 

TotalVac: Product images & screenshots
TotalVac Coupons
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